Terms of service

Terms of Service

Last updated: 16 September 2026

These Terms of Service apply to your use of artsandmore.co.uk and purchases made from Arts & More.

The website and store are operated by:

ARTS AND MORE LTD
Company number: 16036349
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@artsandmore.co.uk

By using our website or placing an order, you agree to these Terms. Nothing in these Terms limits your statutory rights under UK consumer law.

1. Eligibility

You must be at least 18 years old to place an order, or have permission from a parent or legal guardian who accepts responsibility for the purchase.

You must provide accurate and complete information when placing an order or creating an account.

2. Products

We take reasonable care to ensure product descriptions, images, dimensions, availability and prices are accurate.

Colours and appearance may vary slightly because of screen settings, photography and natural or handmade product variations. Any material variation will be described where reasonably possible.

Products must be used according to their labels, instructions and safety warnings.

Candles, oil burners, wax warmers and aromatherapy products must be used safely, kept away from children and pets, and never left unattended when in use.

Descriptions relating to relaxation, wellbeing, crystals, tarot or aromatherapy are provided for general lifestyle and entertainment purposes. They are not medical advice, diagnosis or treatment.

3. Prices and Payment

Prices are displayed in pounds sterling and include any applicable taxes unless stated otherwise.

Delivery charges are shown separately before checkout is completed.

We accept the payment methods displayed at checkout. Payment must be authorised before an order can be fulfilled.

We may change prices at any time, but changes will not affect orders that we have already accepted.

4. Placing and Accepting Orders

After placing an order, you will receive an automated confirmation acknowledging that we have received it. This acknowledgement does not necessarily mean that the order has been accepted.

A contract is formed when we send confirmation that the order has been dispatched.

We may refuse or cancel an order before dispatch if:

A product is unavailable.
Payment cannot be authorised.
The delivery address is incomplete or outside our delivery area.
A material pricing or product-listing error has occurred.
We reasonably suspect fraud, misuse or unauthorised resale.

If payment has already been taken for a cancelled order, we will refund the affected amount to the original payment method.

5. Availability

Products are subject to availability. Although stock information is updated regularly, a product may occasionally become unavailable after an order is placed.

If we cannot supply a product, we will contact you and provide a refund. We will not substitute another product without your agreement.

6. Delivery

We currently deliver only within the United Kingdom.

Delivery charges, estimated timeframes, tracking, separate parcels and delivery restrictions are explained in our Shipping Policy.

You are responsible for providing an accurate delivery address. Products become your responsibility once delivered to you or to a person you nominated to receive them.

7. Cancellation, Returns and Refunds

Your cancellation, return and refund rights are described in our Refund and Return Policy.

Online customers normally have 14 days after delivery to notify us that they wish to cancel, followed by another 14 days to return the goods.

Products that are faulty, damaged, unsafe, not as described or incorrectly supplied are covered by your statutory rights.

8. Promotions and Discount Codes

Promotions and discount codes may be subject to specific terms, expiry dates, qualifying products and minimum spending requirements.

Unless stated otherwise:

Only one discount code may be used per order.
Discounts cannot be exchanged for cash.
Free-delivery thresholds are calculated after discounts.
We may withdraw or correct a promotion where an obvious error has occurred.

These conditions do not affect orders already accepted unless there has been fraud or a clear and genuine pricing error.

9. Accounts

You are responsible for keeping your login information confidential and for activity conducted through your account.

We may suspend or close an account used fraudulently, unlawfully or in material breach of these Terms.

10. Website Use

You must not:

Use the website for unlawful or fraudulent purposes.
Introduce viruses, malicious code or harmful technology.
Attempt unauthorised access to the website or connected systems.
Scrape, copy or extract website content through automated means without permission.
Interfere with checkout, security or website operation.
Submit false, abusive, defamatory or infringing content.

11. Intellectual Property

Website content, including text, branding, graphics, layouts and original images, is owned by or licensed to ARTS AND MORE LTD and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. Content may not be copied, republished or commercially exploited without written permission.

12. Reviews and Customer Content

If you submit a review, photograph or other content, you confirm that it is accurate, lawful and does not infringe another person’s rights.

You grant us a non-exclusive right to display and use submitted content in connection with the store and its promotion. We may remove content that is unlawful, misleading, abusive, irrelevant or infringing.

13. Third-Party Services

Our store uses third-party services, including Shopify, payment processors and delivery providers.

Third-party websites accessed through external links have their own terms and privacy policies. We are not responsible for content or services provided independently by those websites.

14. Liability

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of your statutory consumer rights.
Defective products where liability cannot legally be excluded.

We are not responsible for business losses arising from a consumer purchase, including lost profits, revenue or commercial opportunities.

15. Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, courier disruption, strikes, network outages or emergencies.

We will take reasonable steps to reduce the effect of the delay and keep affected customers informed. Your legal rights regarding seriously delayed delivery remain unaffected.

16. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

17. Complaints

If you have a complaint about an order or our service, contact info@artsandmore.co.uk with your name, order number and a description of the issue.

We will investigate the complaint and aim to provide a fair resolution as quickly as reasonably possible.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Customers living in Scotland or Northern Ireland retain the right to bring proceedings in their local courts where applicable. Nothing in this section removes rights provided by mandatory consumer law.

19. Changes to These Terms

We may update these Terms to reflect changes to our services or legal obligations. Updated Terms will be published on this page and will apply from the stated revision date.

20. Contact

ARTS AND MORE LTD
Email: info@artsandmore.co.uk
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number: 16036349