Privacy policy

Privacy Policy

Last updated: 16 September 2026

ARTS AND MORE LTD operates the Arts & More website and online store. This Privacy Policy explains how we collect, use, share and protect personal information when you visit artsandmore.co.uk, place an order, create an account, contact us or interact with our marketing.

ARTS AND MORE LTD is the data controller for the personal information covered by this policy.

Company number: 16036349
ICO registration number: ZB954388
Email: info@artsandmore.co.uk
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Information We Collect

Depending on how you interact with us, we may collect:

Your name, email address, telephone number, billing address and delivery address.
Account details and preferences.
Order, payment, return, refund and transaction information.
Products viewed, placed in your basket, saved or purchased.
Messages, reviews and customer-service communications.
Device, browser, IP address, cookie and website-usage information.
Marketing preferences and interactions with our advertising.
Fraud-prevention and security information.

We do not directly store complete payment-card details. Payments are processed by Shopify and authorised payment providers.

How We Receive Information

We collect information:

Directly from you when you place an order, create an account, subscribe or contact us.
Automatically through cookies and similar technologies.
From Shopify, payment providers, delivery companies and fulfilment partners.
From advertising, analytics, affiliate and social-media partners where legally permitted.

How We Use Personal Information

We may use personal information to:

Process payments and fulfil orders.
Arrange delivery, returns, replacements and refunds.
Provide customer support and order communications.
Maintain customer accounts and preferences.
Prevent fraud, misuse and security incidents.
Operate, analyse and improve our website and services.
Recommend relevant products and personalise the shopping experience.
Send marketing communications where you have consented or where otherwise permitted by law.
Measure advertising and marketing performance.
Meet accounting, tax, regulatory and legal obligations.
Establish, exercise or defend legal claims.

Lawful Bases

We process personal information under one or more of the following lawful bases:

Contract: when the information is needed to process and fulfil your order.
Legal obligation: when we must retain or disclose information to comply with the law.
Legitimate interests: to operate and improve our business, prevent fraud, secure our services and understand performance, provided those interests do not override your rights.
Consent: for optional marketing, non-essential cookies or other activities where consent is required.

You may withdraw consent at any time without affecting processing that occurred before withdrawal.

Sharing Personal Information

We may share relevant personal information with:

Shopify, which hosts and supports our online store.
Payment and fraud-prevention providers.
Selected UK fulfilment partners, suppliers and delivery companies.
Customer-service, email, hosting and IT providers.
Analytics, advertising, social-media and affiliate partners, subject to applicable consent requirements.
Accountants, insurers, professional advisers and legal representatives.
Regulators, courts, law-enforcement bodies or public authorities where required by law.

Fulfilment and delivery partners receive only the information reasonably required to process and deliver your order.

We do not sell personal information for money.

Cookies and Advertising

We use essential cookies to operate the website, basket, checkout, account and security features.

With your consent, we may also use analytics and advertising cookies to understand website activity, measure campaigns and show relevant advertising.

You can manage non-essential cookies through the cookie controls displayed on our website. Blocking certain cookies may affect some website features.

Marketing

If you subscribe to marketing, we may send product news, offers and store updates.

You may unsubscribe at any time using the link in a marketing email or by contacting info@artsandmore.co.uk. You may still receive essential communications about orders, payments, security or customer-service requests.

International Transfers

Shopify and some technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we use recognised safeguards where required, including adequacy regulations, the UK International Data Transfer Agreement or an approved UK addendum to standard contractual clauses.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Order, payment and accounting records may normally be retained for up to six years to meet legal, tax and accounting obligations. Other information may be deleted or anonymised earlier when it is no longer required.

Your Rights

Depending on the circumstances, UK data-protection law may give you the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your information.
Restrict certain processing.
Object to processing based on legitimate interests.
Object to direct marketing at any time.
Request transfer of information you provided.
Withdraw consent.
Raise concerns about automated processing.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request.

To exercise a right, email info@artsandmore.co.uk.

Automated Processing

We may use limited automated tools for fraud detection, product recommendations and advertising. We do not make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

Security

We use reasonable technical and organisational measures to protect personal information. However, no online service or transmission method can be guaranteed completely secure.

Customers are responsible for protecting their account passwords and should contact us if they suspect unauthorised access.

Children

Our store is intended for adults purchasing products for themselves or others. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information without appropriate permission, contact us so that we can investigate and delete it where required.

Data-Protection Complaints

You may raise a data-protection complaint by emailing info@artsandmore.co.uk.

We will acknowledge a data-protection complaint within 30 days, investigate it without undue delay, keep you appropriately informed and communicate the outcome.

You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Changes to This Policy

We may update this policy to reflect changes to our services, technology or legal obligations. The latest version will be published on this page with an updated revision date.

Contact

ARTS AND MORE LTD
Email: info@artsandmore.co.uk
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number: 16036349
ICO registration number: ZB954388