Refund and Return Policy

Last updated: 16 September 2026

We want you to be happy with your Arts & More order. This policy explains your cancellation, return and refund rights.

Nothing in this policy affects your statutory rights under UK consumer law.

Cancelling an Online Order

You may cancel your order for any reason by notifying us within 14 days beginning on the day after you, or a person nominated by you, receives the goods.

If an order is delivered in separate parcels, the 14-day cancellation period begins on the day after you receive the final parcel.

After notifying us that you wish to cancel, you have a further 14 days to return the goods.

To cancel or request a return, email info@artsandmore.co.uk and include:

• Your name.

• Your order number.

• The product you wish to return.

• The reason for the return, if you choose to provide one.

• Photographs where the item is damaged, faulty or incorrect.

We will provide the appropriate return address and return instructions. Our registered office is not automatically our returns address, so please do not send products there unless we specifically instruct you to do so.

Return Condition

You may inspect a product in the same way that you would reasonably inspect it in a shop.

Returned products should include their original components, accessories, instructions, tags and packaging where reasonably possible.

We may make a reasonable deduction from the refund if a product’s value has been reduced because it was handled beyond what was necessary to establish its nature, characteristics and functioning.

Return Delivery Costs

For change-of-mind returns, you are normally responsible for the direct cost of returning the product. We recommend using a tracked delivery service and retaining proof of postage.

If a product is faulty, damaged, not as described or incorrect, Arts & More will cover reasonable return delivery costs or provide an alternative return arrangement.

Faulty, Damaged or Incorrect Products

Please inspect your order after delivery and contact us as soon as possible if a product is faulty, damaged, incomplete, not as described or different from the item ordered.

Include photographs of the product, packaging and delivery label where possible. We will assess the issue and provide the appropriate remedy, which may include a refund, replacement or repair.

Under UK consumer law, faulty goods may qualify for a full refund if rejected within 30 days. Additional repair, replacement or refund rights may apply after this period.

Exceptions

The change-of-mind cancellation right may not apply to:

• Personalised or custom-made products.

• Perishable products.

• Sealed products that are unsuitable for return for health or hygiene reasons after the seal has been broken.

• Gift cards, except where required by law.

This does not limit your rights where a product is faulty, damaged, unsafe, not as described or incorrectly supplied.

Sale and promotional products have the same statutory return rights as full-price products.

Refunds

Once we receive your return, or satisfactory evidence that it has been sent back, we will inspect it and confirm the outcome by email.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned product or evidence of its return, whichever applies under UK law.

When an entire order is cancelled, we will also refund the standard delivery charge paid. If you selected a more expensive delivery option, any amount above the standard delivery charge is not refundable unless required by law.

Your bank or payment provider may require additional time to display the refund after it has been processed.

Cancelling Before Dispatch

If you wish to cancel before dispatch, contact us immediately. We will try to stop fulfilment, but this may not be possible once processing has started.

If the order has already been dispatched, you may use the return process described above.

Exchanges

We do not operate a direct exchange system. The quickest option is to return the original product and place a new order for the replacement.

Order Cancellation by Arts & More

On rare occasions, we may need to cancel an order because a product is unavailable, a pricing or listing error has occurred, or we cannot fulfil the order.

If this happens, we will notify you and issue a full refund to the original payment method. You will not be charged for products we cannot supply.

Model Cancellation Form

You may use the following form, although using it is not compulsory:

To: ARTS AND MORE LTD
Email: info@artsandmore.co.uk
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:
Products:
Ordered on:
Received on:
Customer name:
Customer address:
Customer signature, if submitted on paper:
Date:

Contact

ARTS AND MORE LTD
Email: info@artsandmore.co.uk
Company number: 16036349